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Home > Services > Amazon Locker

Instead of delivering a package to your home or business address, you can select an Amazon Locker location and pick up your package at a time that's convenient for you. Once your package is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code that includes the address and opening times for your selected Locker location.

When you arrive to collect your package, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All packages delivered to Amazon Locker locations must be picked up within three days. If you're not able to collect your package within this timeframe, the package will be returned to us for a refund.

Note: Once you have selected an Amazon Locker location for delivery, you'll have an opportunity to request a lower Locker slot (between 15" and 48" from the ground) during checkout.

How to use Amazon Locker



Find & Save
Search and select 'Susmit' as your
nearest Locker, and add it to
your Amazon address book.

Send
Shop and select our Amazon
Locker location as your delivery
address at checkout.

Pick up
After receiving your unique pickup
code, go to your Locker and follow
the onscreen instructions.


Frequently Asked Questions


1. What are Amazon Lockers?
Amazon Lockers are secure, self-service kiosks where you can pick up Amazon.com packages at a time and place that is convenient for you.

2. How do I use a Locker?
To use an Amazon Locker as your shipping destination, find a Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your shipping address. Once your package has been delivered, we will email you a unique 6 digit code. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then remove your package after the Locker's door opens. Learn more about picking up a package from an Amazon Locker here.

3. How much does using an Amazon Locker cost?
There is no additional cost to use an Amazon Locker. FREE Two-Day Shipping is available with Amazon Prime. Standard shipping rates apply for all other orders.

4. How long do I have to pick up my package?
You have 3 calendar days to pick up your package. If you're not able to collect your package within this time-frame, it will be returned for a refund.

5. What kind of items can be delivered to an Amazon Locker?
Most items on Amazon.com can be delivered to Lockers, but there are a few restrictions, like the item's size and weight. Learn more about Amazon Locker eligible items here.

6. Can I return an item to an Amazon Locker?
Yes. If your item is eligible to be returned to a Locker, you will see Amazon Locker as a Dropoff option during the returns process on Amazon.com.

7. I had a problem with my Locker order. What should I do?
Please contact customer service here.